Specialist Customer Care with Slovenian (Fixed term)

Job description

This is Worldline We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. The solutions our people build today power the growth of millions of businesses tomorrow. From your local coffee shop to unicorns and international banks. From San Francisco to Auckland. We are in every corner of the world, in every part of commerce. And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution. Objective: - Be the first point of contact for responsibility for customers after sales requests as with end-to-end responsibility (Level 1 and Level 2 Support). - Fixed Term contract end: 26.02.2027 Activity: Be the point of contact for the customers for any after sales requests via phone and email. Receipt of calls, emails and analysis and classification of customer requests. Provide the best possible responses, answer and/or solution to customer requests and/or forward the request to the adequate department and ensure follow up. Monitor and check activities ensuring that they are correctly managed. Communicate and inform the customer about the st...