Manager I, Complaints

Job description

At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers. We foster an inclusive culture and are looking for diverse, talented people to join Alcon. This role is part of Alcon's QRA department, a team that ensures our products are in compliance with global, local, and internal regulations and meet the strictest standards of quality as we help people see brilliantly. The Manager I, Complaints is primarily responsible for leading the quality technical complaints and adverse event processes, ensuring compliance with regulations and guidelines. You will guide a team to manage complaint intake, follow-up, and system entry, while also overseeing vigilance operations and supporting audits. Key Responsibilities: - Manage a team handling customer complaints related to medical devices and/or pharmaceutical products, ensuring efficient resolution and adherence to company policies...