Call Center Representative

Job description

ESSENTIAL DUTIES AND RESPONSIBLITIES include but are not limited to the following: - Promptly and courteously answer inbound telephone calls - Assess, prioritize and resolve client issues using good listening and comprehension skills - Escalate issues to management as appropriate - Document and retain all pertinent information - Manage outbound outreach for enrollment and/or refills - Manage multiple client programs - Responsible for training call center new hires - Perform related duties as assigned, including but not limited to direct member reimbursements; ID card management and distribution, etc. QUALIFICATIONS AND REQUIREMENTS: - Minimum 2 years of experience in a customer service position, preferably in a call center environment - PBM, pharmacy or health care industry experience preferred - Health insurance background and knowledge of pharmacy terminology desired - Proficient PC skills in Windows-based applications. - Excellent verbal and written communication skills - Excellent telephone etiquette and strong customer service orientation - Highly organized with strong attention to detail - Excellent time management skills - Ability to work independently and with a team - Abil...