Consumer Operations Technician - (German Speaking) - FTC 12 months

Job description

Are you passionate about operational excellence and delivering exceptional customer service? Chubb European Group is seeking a highly motivated and detail-oriented Consumer Operations Technician to join our dynamic team. In this role, you will play a pivotal part in managing customer support requests, supervising operational procedures, and driving process improvement initiatives across our European operations. This is a 12 months role . Key Responsibilities: - Act as a trusted business partner and consultant, serving as the main liaison between Chubb and external Third-Party Administrators (TPAs), ensuring smooth communication and compliance with company policies. - Deliver outstanding customer service support by fulfilling customer requests, resolving technical problems, and responding to inquiries through various channels. - Demonstrate active listening skills to fully understand customer needs, recognizing both verbal and non-verbal cues to provide tailored solutions. - Oversee portfolio administration tasks, including booking premiums, issuing documents, and handling broker requests with meticulous attention to detail. - Analyze big data and customer trends to identify actiona...