Senior Manager, Luxury Training & Service Excellence - Bellagio

Job description

Las Vegas, Nevada The SHOW comes alive at MGM Resorts International Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests. THE JOB: The Senior Manager, Luxury Training & Service Excellence is responsible for shaping and leading training strategies that define and elevate the guest experience across key business functions, aligned with Forbes Travel Guide Five-Star standards and Michelin-level service excellence. This role oversees Luxury Training Managers and partners closely with operational leadership to ensure service delivery reflects a highly personalized, anticipatory, and consistently refined approach across established luxury service touchpoints. This position establishes the philosophy and framework for luxury service training, translating brand expectations and Forbes standards into observable behaviors that create memorable, differentiated guest moments. The role serves as the central point of accountabili...