Customer Success Manager, DeductionsLink

Job description

Position Summary: The Customer Success Manager (CSM) for DeductionsLink is responsible for managing and growing client relationships within Inmar’s DeductionsLink business. This role serves as the primary point of contact for assigned CPG manufacturer accounts, ensuring clients receive consistent value from our deduction management platform. The CSM acts as a strategic advisor to client finance and AR leaders, translating operational performance into actionable insights while partnering with our AR Services team to ensure high-quality execution. This is a relationship-driven, performance-oriented role focused on retention, client satisfaction, and service excellence. Primary Accountabilities: - Serve as the primary relationship owner for assigned DeductionsLink CPG clients - Lead client onboarding and establish operational alignment - Deliver monthly and quarterly performance reporting, including deduction trends, aging insights, and SLA adherence - Lead Quarterly Business Reviews (QBRs) with client finance and AR leadership - Proactively monitor account health, identify risks to retention or performance, and drive cross-functional resolution to protect and expand client relationsh...