Customer Success and Insights Analyst

Job description

Posting Date 03/11/2026 7755 Pardee Ln, Oakland, California, 94621-3040, United States of America Customer Success and Insights Analyst MedSleuth is seeking a Customer Success and Insights Analyst for our life-saving platform of services provided to the organ donation sector of healthcare. This role sits at the intersection of customer support, customer relationship management, and product insight. You will own key customer interactions, transform support and customer data into actionable product intelligence, and build repeatable processes to enhance a small, fast-moving team. We are looking for candidates who share our passion for tackling complexity head-on, and are eager to help improve the lives of patients and support those who care for them. As a Customer Success and Insights Analyst you will: Manage all aspects of frontline customer response Create and maintain accounts: Ensure adequate communication platforms are active Develop and present customer training sessions Own support triage, escalation paths, and response workflows Manage strategic customer accounts, ensuring proactive communication and risk mitigation Identify top drivers of support volume and recommend product...