Enterprise Technical Support Engineer

Job description

Job Description About the Role: We are seeking an Enterprise Technical Support Engineer with strong Insurance industry expertise to join our team. This role is critical in providing exceptional technical support to our enterprise and insurance clientele, serving as a dedicated technical liaison. You will collaborate closely with teams across Solution Engineering, Sales, Product, and Engineering to deliver an outstanding, white-glove support experience for high-value customers. A key focus will be supporting custom-built solutions and ensuring that our Insurance vertical receives domain-aware guidance, insights, and technical troubleshooting. Key Responsibilities: - Manage support cases raised by enterprise and insurance customers, with a strong focus on their unique needs and workflows. - Act as the primary technical point of contact for our Insurance Vertical, ensuring excellent support delivery. - Create and curate reports, utilizing the Betterview platform when necessary. - Support and monitor the Impact Response Dashboard, especially for insurance-driven use cases. - Assist with escalated cases, triaging and resolving complex technical challenges. - Develop video, written, and...