Customer Service Representative

Job description

Come make the world and accelerate your success. It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relentless pursuit of excellence. People who care about making things better For Those Who Make The World™. Sound like you? Join our top-notch team of more than 50,000 diverse and high-performing professionals globally who are making their mark on some of the world’s most beloved brands, including DEWALT®, BLACK+DECKER®, CRAFTSMAN®, STANLEY®, CUB CADET®, and HUSTLER®. The Job: The Customer Service Representative will serve as the primary point of contact for customers both nationally and internationally, handling order intake, tracking order status, and providing detailed information about our products and services. This role is dedicated to advocating for our customers and distributors by ensuring their needs are met and issues are resolved promptly. The representative will collaborate with internal teams and stakeholders to deliver exceptional service and maintain strong customer relationships. Essential Job Functions: Order Management: - Enter customer orders accurately and within specified timeframes. - Track and follow up on o...