Claims Analyst

Job description

Job Description: Claims Analyst (Outbound Freight Claims) Position Summary: The Claims Analyst – Outbound Freight Claims is responsible for managing, analyzing, and resolving freight claims related to outbound shipments. This role ensures transportation service performance is monitored, claims are filed accurately and timely, root‑cause issues are identified, and recovery of costs is maximized. The analyst collaborates closely with carriers, distribution centers, customer service, and internal operations to improve freight quality, reduce claim frequency, and support continuous process improvement within the supply chain. Key Responsibilities: Freight Claims Management: - Track and resolve outbound in transit freight claims with carriers for damage, loss, shortages, or service failures. - Point of contact with insurers working claim giving them all the required documentation - Ensure all claims meet carrier requirements, including supporting documentation and deadlines. - Maintain accurate claim records, statuses, and financial recovery data. Data Analysis & Reporting: - Analyze claim trends to identify recurring issues, carrier performance gaps, packaging problems, and cost‑saving...