Global Security - Business Analysis & Reporting Specialist

Job description

The GS Technical Security team is a dynamic group of security professionals focused on enhancing the physical security of our retail and corporate environments. They leverage technologies such as access control, intrusion detection, alarm monitoring, and video surveillance. As a Technical Security Analyst within the Global Security Technical Security team, you will manage and configure Access Control systems as directed by management. You’ll partner with project managers and the configuration team to deliver new implementations and upgrades, while documenting and maintaining system configurations with accurate change tracking. You will support Phoenix Operation Center requests by resolving, triaging, or escalating issues; diagnose hardware, software, and networking problems; and own incidents through proactive resolution. You’ll monitor Card Readers and Access Control Panels, escalate service calls to vendors or internal teams, and analyze data to spot trends, recommend improvements, and complete weekly/monthly tasks and audits. You will validate preventative maintenance and service jobs, produce clear reports and documentation, provide guidance to team members, and uphold high sta...