C004765 Service Management Support (NS) - WED 15 Apr

Job description

Deadline Date: Wednesday 15 April 2026 Requirement: Service Management Support: Location: Poggio Renatico, IT: Full Time On-Site: Yes: Time On-Site: 100%: Total Scope of the request (hours): 660 Required Start Date: 3 August 2026 End Contract Date: 31 December 2026 Required Security Clearance: NATO SECRET: Duties & Role: In support of CSU's mission, the individual is responsible for all customer-facing service management activities, and managing the team delivering service management, customer coordination, contractual compliance, and project support. The individual ensures local service delivery remains aligned with Service Level Agreements, customer expectations, and NCIA policies. Key Duties will include: Specific Working Conditions: The mandatory working time shall be 38 hours per week, to be performed Monday to Friday. A daily unpaid lunch break shall be taken in accordance with local regulations and Agency practices. The Contractor shall maintain personal liability and comprehensive insurance coverage for the duration of the contract. Work may be performed on-site at the designated location and/or remotely, in accordance with project requirements and subject to prior approval...