Assistant Manager of Casino Operations

Job description

Reports to and assists the Manager of Casino Operations in directly assuring a professional and financially productive operation. Monitors all departments on an assigned shift to ensure seamless guest service. Promotes guest development and works to improve player and team member satisfaction in all areas. Handles customer concerns. Maintains the highest standard of customer service in integrity in the Table Games department. Develops, guides, and coaches personnel in proper behaviors and the performance of their duties. Trains Dealers and Supervisors on proper policy, procedures and internal controls. Consistently implements all casino procedures relating to Table Games operations. Administers Evaluations, Performance Reviews and Merit Compensation within the established guidelines. Maintains work schedules for assigned personnel; recommends or implements changes in staffing levels and / or operational procedures. Assists in managing the hiring, promotions, training, demotion and separation decisions. Available and willing to work any change in hours deemed necessary to meet business levels. Ownership of all projects or special assignments as assigned by the Casino Operations Mana...