Customer Service Representative

Job description

Make a difference. As a Customer Service Representative, you will serve as a key contact and liaison for customers to ensure their total satisfaction. You will interact with customers on an ongoing basis, entering orders, handling requests and providing support needed in a timely, professional and courteous manner. In this role you will: Ensure every customer experience is top notch in quality Handle incoming and outgoing customer calls and written correspondence in a professional, timely manner, ensuring follow up on all customer issues Take an active role in selling Graybar goods and services on inbound calls Provide support on product selection and application Coordinate customer service requests including order entry, pricing, expediting, billing, order maintenance, credit and claims What you bring to the table: Strong communication skills A passion for customer service: Ability to handle a variety of customer situations with enthusiasm and tact 2+ years experience preferred High School education: 2 year or 4 year degree preferred Bilingual proficiency in English and Spanish preferred Shift and Hours: Monday - Friday, 8:00am - 5:00pm. Compensation Details: The expected rate of...