Retail Excellence Lead

Job description

Retail Excellence Lead This role is key to bridging the gap between strategy and store execution. The Retail Excellence Lead will directly impact how our stores perform, how our teams sell and how our customers experience Footasylum. Location: Area Role (field-based, regular travel to stores required). This role will cover all stores in Area 1 (Preston, Middlesbrough, Glasgow Argyle, Dundee, Glasgow Fort, Sunderland, Carlisle, Blackpool, Braehead, Newcastle, Metrocentre, Aberdeen, Darlington & Stockton). Role Purpose: The Retail Excellence Lead will play a critical role in driving store conversion, commercial KPIs and capability uplift across Footasylum stores. Working as part of a national team, the role will provide hands on, instore support to improve customer experience, selling effectiveness and team performance through coaching, training and data-led action planning. This is a field-based role, focused on embedding best practice, raising standards and delivering measurable performance improvement at store level. Key Responsibilities: Commercial & KPI Performance: Support stores to improve Conversion, ATV, UPT and overall sales performance Partner with Store Managers and Area...