Manager Billing and Claims

Job description

The opportunity We are seeking a Manager Billing and Claims to lead the end-to-end design, governance and performance of billing and claims across our Energy & Utilities business. Reporting to the Head of Support Services Hub , this is a senior leadership role responsible for a national function supporting a complex portfolio exceeding $3 billion annually . You will lead a team of 4–6 direct reports (20+ indirect) and partner closely with Finance, Commercial, Operations and Project teams across Australia. This is a high-impact role where you will shape how billing and claims are delivered across the business ensuring accuracy, compliance, and strong commercial outcomes, while designing scalable frameworks to support continued growth. What you’ll do: - Lead billing and claims governance across a $3B+ portfolio, ensuring accuracy, compliance and strong financial control - Design and implement national frameworks, processes, and standards to drive consistency and best practice - Partner with senior stakeholders to optimise cash flow, revenue assurance, and claims outcomes - Oversee complex claims, disputes, and risk mitigation in a commercially balanced manner - Lead, develop and upli...