Senior Manager Member Lifecycle & Growth Strategy

Job description

Firefly Health is building a revolutionary new type of comprehensive health "care and coverage,” powered by a relationship-driven care team, a trusted virtual and in-person clinical network, and our proprietary technology platform. Founded by experienced clinicians and technology leaders, Firefly Health is on a mission to deliver clinical and financial health through joyful, always there care. We are flipping the script on what it means to be a health plan and actually providing a true health benefit to members. We are intensely focused on optimizing the physical + mental + financial wellbeing of those who want (and deserve) something better than the status quo. If you are ready to roll up your sleeves and take on our audacious mission, we would love to hear from you. Your Role: We’re seeking a Member Lifecycle Lead to evolve Firefly’s engagement engine from manual campaigns to a sophisticated, automated growth and engagement ecosystem. You will own the roadmap for how communications drive member acquisition, engagement, and retention. Your role is pivotal in nurturing customer relationships, enhancing brand loyalty, and maximizing revenue within a B2B2C business model through effe...