Sr. Operations Manager - Atlanta, GA

Job description

Summary Manages all activities related to branch operations and development of branch services for assigned accounts by performing the following duties personally or through subordinate supervisors. Essential Duties and Responsibilities: - Assists the General Manager in implementing branch policies and goals within the Operations Department. - Effectively communicates the needs of the Operations Department to the other departments, such as Human Resources and Training. - Partners with Human Resources and Training to ensure thorough training of all assigned employees in the area of client, company, government, and customer policies, procedures, and regulations. Coordinate and/or conduct client/site-specific training, and annual refresher training for security personnel, as well as meet corporate training standards. - Coordinates operating activities with all other functions of the organization to obtain optimum service and utilization of human resources and equipment; creates action plans around key problem areas and constraints. - Ensures that all contractual scheduled hours are met with a minimum of unbilled overtime. Ensures that overtime costs are managed effectively within comp...