Tower Suites Coordinator

Job description

Job Description The Tower Suites Front Desk Coordinator is responsible for managing guest reservations to ensure special guestroom requests are met while adhering to the Forbes 5-Star Service Standards and Wynn|Encore Las Vegas Core Values and all policies and procedures. Job Responsibilities: - Actively promotes and uses the company’s core values to lead by example when interacting with employees and guests. - Responsible for maintaining the Wynn standards of service with guests and coworkers at all times. - Ensures all guests and employee interactions are in accordance with Forbes 5-Star standards, in order to maintain the integrity of the Wynn|Encore Las Vegas ambiance while promoting hotel facilities and services. - Knows and adheres to Wynn policies and procedures. - Works closely with multiple departments to ensure the satisfaction of guests; including but not limited to: pre-blocking guests based on special requests or VIP status, monitoring wait times and corresponding with guests when room are ready for arrival, coordinating room moves, and completing express checkouts. - Responsible for working with Engineering and Housekeeping to manage out of service and out of order ro...