Front Desk Representative - Tower Suites/VIP

Job description

Job Description Responsible for processing guest arrivals, departures, phone calls, revising in-house reservations, cashiering functions, and assists with additional special guest service requests while adhering to Forbes 5-Star/AAA 5-Diamond Service Standards and Wynn|Encore Las Vegas Core Values and all policies and procedures. Act as a hotel ambassador for guests and inter-departmental requests and inquiries. Job Responsibilities: - Extensive knowledge of Property Management System - Extensive knowledge of Wynn|Encore Las Vegas room types and amenities - Comprehensive knowledge of Wynn|Encore Las Vegas property offerings, locations, amenities and services provided - Executes room rate corrections/revisions, food and beverage credit application, Casino revisions, and rebate adjustments to guest accounts - Acts as a liaison between guests and all other Property Departments - Resolves billing issues/disputes for past and future reservations and settlement of in-house guest accounts - Responsible for maintaining a working knowledge all current promotions and rate codes - Ensure all guests interactions are in accordance to Forbes 5-Star/AAA 5-Diamond standards, in order to maintain t...