Pharmacy Patient Advocate

Job description

Overview YOUR PASSION, ACTIONS & FOCUS is our Strength Become one of our Contributors: Join the Caretria Team!: The Pharmacy Patient Advocate supports the enrollment process and patients in accessing coverage for their prescribed medications through inbound and outbound telephone support, as well as administrative functions. Responsibilities: Review and process patients’ enrollment forms to the Patient Assistance Program (PAP)• Assist patients on the phone with PAP program enrollment by verifying the pre-screening and qualifying tasks.• Notify patients and health-care providers of approvals, denials, and any next steps needed to continue the enrollment process• Schedule treatments to be sent to the patient or patient’s health-care provider• Support inbound and outbound phone lines for the PAP program• Communicate daily with patient/authorized representative on eligibility based on PAP criteria and health-care providers to manage expectations.• Contact patient/authorized representative to determine supplementary information needed to enroll into the manufacturer’s PAP program.• Prioritize workload to ensure patients’ enrollments are processed within specified time-frame• Explain the...