GCS Mol Labs Senior Specialist Applications (m/f/d) -

Job description

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters. The Position: Your New Team: As a member of our Global Customer Support Team, you’ll serve as a technical expert for our products, drive our customers’ success by leading complex projects and supporting cross-functional teams, and mentor junior team members in troubleshooting and defining requirements. Responsibilities | What You Can Expect: - Innovation Driver: You’ll work closely with our development team and passionately support new assays from launch through ongoing support. - Partner Consultant: You’ll assist potential partners in developing new assays, leveraging your deep understanding of customer workflows and our portfolio. - Expert Support: After the market launch, you will take responsibility for complex Level 2 inquir...