Support Team Lead

Job description

Transform lives, every single day At Anglicare Sydney, we bring the strength, the support and the strategy to make it happen. For more than 160 years, we’ve supported older Australians to live with dignity, independence and purpose. Our Anglicare At Home teams deliver person‑centred care that helps clients remain safely in their homes — and our Support Hub plays a critical role in making that happen. We’re now looking for a Support Team Lead to join our team. Your Opportunity: As a Support Team Lead, you’ll lead a team of Response and Scheduling Officers to ensure home care services are delivered efficiently, accurately and in line with client needs. You’ll be responsible for keeping operations running smoothly — managing workflows, coordinating coverage and supporting your team to deliver strong outcomes in a fast‑paced environment. In this role, you will: Lead, coach and support a high‑performing scheduling and response team Oversee day‑to‑day operations, ensuring work is prioritised and completed efficiently Manage team rosters, planned and unplanned leave, and service coverage Monitor KPIs, identify trends and drive performance improvements Support onboarding, training and deve...