Service Desk Consultant

Job description

Service Desk Consultant Department: Service Desk: Employment Type: Full Time: Location: Dublin: Description: We are seeking a customer-focused Service Desk Consultant with strong experience supporting users via phone, email, remote tools, and onsite engagement. This role involves delivering high-quality IT support across client environments, with a hybrid working model consisting of three days onsite and two days remote per week. The role will also require occasional travel to customer sites as needed to provide onsite support and project assistance. Key Responsibilities: Service Delivery & Support: - Provide professional and friendly IT support to customers and internal users, both onsite and remotely - Travel to customer sites when required to deliver onsite support and technical assistance - Respond to, log, analyse, prioritise, and resolve IT incidents and service requests in a timely manner - Escalate unresolved issues where appropriate, ensuring full case ownership and updates throughout - Deliver desktop and end-user support, including both remote troubleshooting and desk-side assistance Technical Support: - Diagnose and resolve hardware, software, and system issues across u...