Specialist JL3S

Job description

Summary: Responsible for supporting the operational teams to ensure they are skilled and knowledgeable in meeting our client(s) deadlines, whilst also working with Management to provide the best service to our clients by delivering their functional and technical expertise support a selection of clients Main Responsibilities: - Support Managers with client engagement ensuring all information is accurate and provided on time - Provide support and guidance for all implementations and go lives - Provide daily functional support to the teams, to support the successful delivery of payrolls - Responsible for the maintenance of the Client Solution workbook - Responsible for the updating, maintaining and enforcing of the Defined Work Instructions (DWIs)and other process documentation - Ensure and Sign Off System Maintenance Testing - Support the review of the Statement of Works before its shared with the Client to ensure its fit for purpose - Responsible for the resolution of Technical/Functional issues escalated from the team and ensuring all system issues/defects are reported correctly and tickets are logged with the necessary details and evidences so Application Services and/or Products...