Technical Support Officer - PACT

Job description

Salary: £30,209 - £40,279 per annum dependent upon experience Contract Type: Permanent – Full Time Security Level: BPSS: Base Location: Gatwick – 2 Days per week office attendance Visa Restrictions: This position does not offer visa sponsorship We are the UK's aviation and aerospace regulator and recognised as a world leader in its field. Our activities are diverse, enabling the aviation industry to meet the highest safety standards, and we pride ourselves on our ability to adapt to the constantly evolving aviation environment. The Role: The Technical Support Officer (TSO) in the Passenger Advice and Complaints Team (PACT) serves as the primary point of contact for queries, support, and escalations across the Aviation Services pillar, liaising with colleagues in the Consumers and Markets Group (CMG) and external stakeholders. Working alongside our existing TSO, the role holder will provide technical input for complaints, manage escalations, and ensure regulatory updates and process changes are communicated, documented, and incorporated into training delivery. The TSO also maintains relationships with CMG, complaints, and FOI teams. The TSO is responsible for complaint quality assur...