Operations Manager

Job description

Glass Doctor is looking for an Operations Manager who is committed to professional development and looking towards building a career. Glass Doctor has been offering professional glass services for home, business and auto in Western Washington since 1962. Here at Glass Doctor, we believe in taking care of our customers. We continually do whatever it takes to make sure our customers are happy and we know that that happy employees make happy customers. As Operations Manager you will work closely with our field manager, dispatcher, customer service professionals and inside sales, while accomplishing targeted financial results. We run our company based on a Code of Values, below are a few of them: - Showing respect to all people - Acting with integrity in all dealings - Serving customers with enthusiasm - Having fun in the process! Specific Responsibilities: - Coach, train, and mentor team members to ensure they are consistently delivering high quality service - Maintain a clean and well-stocked office and shop - Proactive customer relations, including mitigating damages and resolving customer concerns - Secure and maintain team member technology (i.e. company specific software, phone s...