Laboratory Customer Service Administrator

Job description

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe. Position Summary: The Laboratory Administrator serves to support the smooth running of the Laboratory operation through providing a variety of administrative and Customer service-based assistance. The Laboratory Administrator responsibilities include dealing with Customer queries regarding order status and timelines, sample retrieval and receipt, consumable purchasing, archiving and other general administrative tasks. Duties: Specific Job Duties: - Deliver exceptional Customer service by promptly and professionally addressing inquiries regarding order status, timelines and results delivery, exceeding expectations whenever possible. - Handle Customer inquiries from both internal and external sources via phone and email, demonstrating clear communication and problem-solving skills to achieve resolutions. - Process Customer credit notes efficiently and accurately following established procedures, consulting with the Team Leader as needed. - Utilise LIMS to efficiently book in samples, identify and clarify any discrepanc...