Enduser support / IT support ( Danish speaking)

Job description

Tasks End User Support/ IT Support - Danish Copenhagen, Denmark ( onsite): 12months + contract with possible extension Key Responsibilities: Technical Support - Analyses and resolves information system issues related to the desktop computing environment, production applications and hardware - Build and deploy Windows, Mac or other hardware for new joiner laptops and laptop upgrades. - Deploy other hardware requested through arranged collection in the IT dept. or set up at the user’s desk. - Support and assist users with Onboarding & Offboarding process - Support and maintain local conference and meeting room equipment - Assists senior staff with functional tasks to support end user service projects such as software upgrades, patching, computer imaging, network upgrades, etc - Consult with local business and senior leadership to evaluate support requirements and execution planning. - Maintain the Local Asset Management data and ensure the Asset Management toolset are properly updated for periodic review - Technical support for local applications where applicable alongside other tech or business teams Technical Expertise Service Management: - To ensure that all logged tickets are con...