Collections Manager

Job description

Global restaurant brands run their operation on the Crunchtime platform. Delivering a consistent guest experience across every location and managing food and labor costs are at the core of how Crunchtime’s software is used today in over 150,000 locations across 100+ countries by the world’s top restaurant and foodservice operators. Customers including Chipotle, Culver’s, Domino’s, Dunkin’, Five Guys and P.F. Chang’s rely on our top-ranked platform which now includes Zenput to manage inventory, staff scheduling, learning and development, food safety, operational tasks and audits. About the Role: We’re looking for a Collections Manager who acts as both a cash flow strategist and a customer experience advocate . You will proactively navigate our fast-paced SaaS ecosystem, collaborating across Finance, Sales, and Customer Success to manage the accounts receivable lifecycle. Your mission is to leverage automation to streamline operations, minimize friction and ensure that our billing processes support our commitment to long-term subscriber retention. Responsibilities: - Team Management: Lead and mentor Collections Specialists, setting clear KPIs, providing 1:1 coaching, and refining out...