Team Manager - Dispute Resolution & Credit Specialists

Job description

About Us At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers. About the Role: The Team Manager leads a multi‑disciplinary team of Dispute Resolution Managers and Credit Specialists to deliver fair, timely, and defensible outcomes across IDR and AFCA/EDR matters. The role is accountable for end-to-end complaint strategy, quality, and performance outcomes across all complaint types. While the remit spans the across both IDR and EDR, demonstrated capability in hardship, collections, credit reporting, and AFCA approaches is preferred to support effective resolution and fair outcomes. Role Type: Permanent: Role Location: 833 Collins St, Docklands VIC 3008 Work Hours: 40 Hours/week What will your day look like? The Team Manager – Dispute Resolution & Credit Specialists is responsible for leading and developing high‑performing teams to deliver customer‑centric outcomes while embedding a culture of effective delivery and continuous improvement. The role requires strong senior stakeholder management capability and accountability for operational performance, productivity...