Debit Card / EFT Payments Team Lead

Job description

Location: The Villages, FL JOB SUMMARY: The Debit Card / EFT Payments Lead plays a crucial role in supporting the Debit Card / EFT Payments Manager by ensuring the smooth operation of the Bank’s Debit Card systems. This position involves detailed knowledge of card processing, fraud monitoring, and adherence to regulatory standards, with a focus on executing service improvements and risk mitigation strategies. This role is essential in supporting the Debit Card / EFT Payments Manager and maintaining the integrity of the bank’s Debit Card operations, providing a secure transaction environment for our customers. ESSENTIAL DUTIES AND RESPONSIBILITIES: - Assist in managing the day-to-day operations of the Bank’s Debit Card services. - Support the knowledge base of card processing systems, including dispute resolution and regulatory compliance. - Help monitor fraud trends and work with the team to develop solutions to prevent fraudulent activities. - Provides direction, coaching, training, and on-going development opportunities for the Debit Card / EFT team. - Participate in the analysis of fraud risks and contribute to strategic recommendations to reduce financial losses. - Aid in the c...