IT Support Analyst

Job description

Kinrise is a growing, privately owned powerhouse in Australian food manufacturing with some of Australia’s most loved and innovative brands. We describe ourselves as a ‘start up with scale’ and have a burning ambition to grow our business. Formed in 2018 the Kinrise portfolio covers Biscuits, Breakfast, Baking, Bakery, and Snackfood categories and has 40+ years making iconic Australian food, with a rich Australian heritage that’s grounded in family origins. Based at Glendenning site, this role provides first-line support to the employees, troubleshooting hardware and software issues, maintaining the network systems, and implementing IT solutions that enhance operational efficiency. This role requires good communications and prioritisation skills with the ability to work closely with the IT team as well as being independently driven. Key Accountabilities: Help Desk Support: - Monitoring and ensuring that the helpdesk is managed at an acceptable SLA’s. - Focus on simplification and root cause analysis and remediation. - Communicate through and with your team to ensure that customer expectations are met General IT Support: - Provide first-level contact and convey resolutions to user i...