Customer Service Supervisor (Hybrid)

Job description

We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas or take over sponsorship at this time. #BI-Hybrid #LI-Hybrid About the role: As a Customer Service Supervisor, your primary responsibility is to oversee the day to day functions of a team of call center representatives. You will teach, train, and mentor representatives in a fast-paced environment to ensure success and a quality customer experience. You will also ensure the team is aiming for maximum efficiency and overall effectiveness. This role will report to the Department Manager. Responsibilities: Requirements: Compensation: This position includes various levels within our career ladder. The actual annual salary will be determined based on qualifications, skills, experience, and level assessed during the hiring process and may fall outside of the ranges shown. - Manage metrics, performance criteria, policies and procedures to continuously improve representative's productivity - Review quality assurance reports, customer survey responses and error reports and provide coaching to representatives to ensure they are creating the expected customer e...