Post-Sales Account Manager

Job description

Locala is the world’s leading commerce media platform, leveraging consumer insights and location data to increase brand awareness, drive consumers to store, and deliver smarter business outcomes. Our proprietary technology enables local advertising and insights at scale, all while meeting the highest user privacy standards in the industry. We are looking for a Post-Sales Account Manager based in Miami or NYC to service our East Coast clients. Account Managers Serve as the liaison between Locala and its customers. This role reports to the Head of Customer Success. What you’ll do: Address customers’ needs and concerns as quickly & effectively as possible to develop and maintain strong relationships. Develop & deliver performance reports to clients and benchmarking those results against similar campaigns. Work independently and collaboratively as part of a team. Develop strong relationships with customers, connect with key business executives and stakeholders. Work alongside trading teams to monitor campaign performance and leverage data driven results obtained to conduct campaign upsells. Answer client queries and identify new business opportunities among existing customers. Responsi...