Program Manager

Job description

SUMMARY: This position is responsible for the successful implementation of platform programs to key account teams. In addition to implementation, the Program Manager is responsible for day-to-day oversight of programs, software tools and reporting. The role involves the implementation and development of best practices across all lines of business, storm reporting duties, and a forward-thinking, proactive approach to ensuring account success. DUTIES AND RESPONSIBILITIES include but are not limited to the following: Coordinates and oversees: - Process development and documentation of platform and account-specific management routines as needed. - Implementation and adoption of corporate and account-specific process changes. - Implementation and development of best practices across all lines of business. Process Management and Proactivity: - Takes a forward-thinking and proactive approach to drive account success, anticipating potential challenges and opportunities to enhance client satisfaction. - Manages internal deliverables and process management to ensure effective execution and alignment with organizational goals. - Manages RFP response collection and presentation/project managem...