Technical Project Manager

Job description

Job Description Role Summary: The Technical Project Manager (TPM) reports to the Technical Program Management Office and leads cross-functional technology projects that deliver measurable business outcomes across Technology & Innovation (T&I). This role requires experience delivering ServiceNow implementations and will initially support the rollout of the ServiceNow platform. The TPM will play a key role in expanding Service Management capabilities across multiple departments, including Legal, Risk, Accounting, and other business functions. Beyond the initial implementation, this role will drive the continued evolution and adoption of technical service delivery initiatives, ensuring scalable, consistent, and effective service management practices across the organization. The TPM partners closely with ITSM process owners, platform/product teams, and Service Delivery leadership. While ITSM strategy and platform ownership remain with their respective teams, the TPM ensures successful execution, alignment, and delivery of initiatives. Key Responsibilities: ServiceNow Implementation & Expansion: Lead delivery of ServiceNow implementations, coordinating across planning, design, configura...