CCDM Customer Journey Expert

Job description

There has never been a more interesting time to work at ING and especially CCDM. We’re on a journey that’s centred around our customers and colleagues helping our customers. In your role as Customer Journey Expert (CJE) in the WB CTO Corporate Customer Data Domain (CCDM) Tribe, you will play an important role in the design, implementation and run of customer data-related journeys for Wholesale Bank. These are journeys that are used directly by our customers but can also be used by ING colleagues servicing customers or requiring customer data for their purposes. In this CJE role you will take on the responsibility for a cluster of end- to-end customer data related journeys for that support the realization of the overarching ING WB digital vision. You will ensure that your journeys will deliver the customer (and ING) the value they need. For this, you need to know the customer data content inside and out, you understand what the different flavors are within the ING countries, purposes and data usage and you will navigate your way through that. You will work together with other CJE-experts on your topic that will support you in design and delivery, but also with the CJE that are respo...