Customer Success Manager

Job description

Customer Success Manager - ( 26000033 ) Radware, a leading provider of best-in-class cloud-based security solutions, helping MSSPs , service providers and enterprises offer and gain the highest possible level of security, is looking for a Customer Success Manager . In this role, you'll be the main Radware point of contact for your portfolio. This involves actively managing a portfolio of accounts, overseeing the onboarding, maximizing customer adoption, and proactively identifying and mitigating potential churn risks. You'll conduct regular service reviews and support QBRs to assess customer health and satisfaction, and you'll also be tasked with identifying opportunities for cross-selling and upselling to help our customers grow. The ideal candidate will be a customer advocate who can understand their technical needs and customer security requirements of their accounts, ensuring long-term satisfaction with the Radware product suite. Requirements: Experience in maintaining ARR and NRR - Once handed over, you will deliver an introductory meeting with the customer and internal stakeholders to determine onboarding milestones and a high-level plan. - Ensure customer rolls out quickly a...