Full-Time/Group Reservations Coordinator (Holiday Inn Express)

Job description

We reward our colleagues' hard work and dedication with an extremely competitive compensation and benefits package. The hourly pay rate for this role is $19.87, and our comprehensive benefits package includes paid time off, medical/dental/vision insurance, 401k, room discounts, and many other benefits to eligible employees. JOB OVERVIEW: Provide timely and professional reservations services in accordance with established scripting and standards. DUTIES AND RESPONSIBILITIES: - Assist in supervising the reservation function; ensure staff is properly trained including reservations systems, service expectations, hotel facilities and services, local directions, etc. - Monitor performance and recommend corrective or disciplinary action. Alert management of potentially serious issues. - Book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel in accordance with established standards and scripts using the hotel's reservations system; process reservations from the sales, reservations centers or travel agencies/wholesalers. Designate and apply appropriate travel agency commissions. - Up-sell rooms where possible. - Monitor and process...