SR Director Customer Experience

Job description

Who we are DigiCert is a global leader in intelligent trust. We protect the digital world by ensuring the security, privacy, and authenticity of every interaction. Our AI-powered DigiCert ONE platform unifies PKI, DNS, and certificate lifecycle management, to secure infrastructure, software, devices, messages, AI content and agents. Learn why more than 100,000 organizations, including 90% of the Fortune 500, choose DigiCert to stop today’s threats and prepare for a quantum-safe future at www.digicert.com Job summary: We are seeking a transformational Senior Director of Customer Experience & Technical Revenue to lead and evolve our post-sales organization, including Account Management, Product Support, Implementation, and Technical Account Management. This leader will be responsible not only for operational excellence, but for turning highly technical teams into customer-facing, revenue-driving partners. You will embed a commercial mindset across the post-sales lifecycle, enabling teams to identify, influence, and close expansion opportunities while maintaining world-class customer outcomes. Reporting to the VP of Global Revenue, this role is highly cross-functional, partnering clos...