Client Support Specialist

Job description

The Client Support Specialist must work with a primary goal of exceeding our internal and external customers’ expectations, while providing superior service, issue resolution and continuous improvement. Client Support Specialist also drive referral leads to increase referral enrollment revenue for the Consumer Sales team. Maintain and complete daily responsibilities assigned as well as support the Newborn Stem Cell Specialists (NSCES) and Senior Newborn Stem Cell Specialist (SNSCES). Hybrid to our Tucson, AZ office. Essential Functions & Accountabilities: - Provide superior service to create advocacy, and extremely satisfied clients - Meet or exceed referral lead create and enrolment goals to increase revenue - Maintain client and employee confidentiality - Follow CBR’s SOPs, policies and practices - Participate in continuing education and training - Identify areas of improvement according to CBRs Continuous Improvement Process. - Answer client service calls - Manage and maintain client databases - Assist clients as necessary with their Client Web Portal (CWP) and Gift Registry accounts - Complete all assigned daily activities - Provide support to the NSCES and SNSCES - Verify and...