Principal HR Coordinator - Product Operations Support

Job description

Principal HR Coordinator - Product Operations Support Our Joining Product Operations Support team is looking for a detail-oriented specialist to champion our interview products through a year of transformational growth. You will act as the voice of the customer—managing escalations, streamlining bug reporting, generating end-user data and insights and collaborating with Product teams to prioritize high-impact development. The ideal candidate is a strong communicator who thrives on precision and problem-solving. Summary of Responsibilities: Provide expert oversight for end-user inquiries and escalations, ensuring all issues are resolved within established Service Level Agreements (SLAs). Identify, document, and remediate product bugs by partnering across Product, Tech, and Risk teams. Own recurring processes, audits, and control tests to ensure product stability and compliance. Perform critical product data maintenance to ensure seamless usability and system health. Convert thousands of monthly interactions into structured data, providing a clear "health report" of the Joining experience. Infuse end-user and product insights into the Talent Acquisition ecosystem to advocate for and...