Front Desk Agent

Job description

Description Essential Purpose : To be responsible for greeting guests in an efficient and courteous manner. As the first face that many see upon arrival, the Hotel Front Desk Agent checks guests in and out of their rooms, distributes room keys, answers questions and processes payments for hotel services. Essential Duties: - Respond and follow-through with all guest needs and requests in a timely and professional manner. - To follow all specified procedures to properly conduct Front Desk business, including registering guests and assigning rooms; completing group pre-registrations and key packets; blocking room assignments and reservations; pre-registering VIP's, comp rooms, and special attention guests; processing adjustments and check-outs; answering telephones; handling cash and credit card transactions; handling mail and messages for guests; and transferring all necessary information to the next shift. - To be completely familiar with all hotel information necessary to increase revenues and enhance customer satisfaction, including current special rates and restrictions; types and locations of rooms and suites available; and services, costs, hours, and location of all hotel ameni...