Client Engagement Manager

Job description

Join one of WA’s most trusted organisations and help shape the future of member service at RAC. We’re looking for a strategic and relationship focused Client Engagement Manager to lead how Sales and Member Service partners with the business. In this pivotal role, you will lead client engagement across the business by shaping demand and ensuring it is aligned to operational capability. You’ll bring structure and discipline to how work is prioritised and delivered, enabling teams to meet clear, achievable commitments and deliver consistent service outcomes for our members. This is an ideal opportunity for someone who thrives in complex environments, enjoys working across multiple stakeholders and brings a strong governance and planning mindset. What you’ll be doing: You will play a key role in shaping RAC’s operational effectiveness by: Leading and managing internal client relationships, acting as a trusted advisor and key point of contact Establish and maintain a clear client governance framework, including regular engagement forums and visibility of commitments and priorities Align client demand with operational plans in partnership with senior leaders, ensuring SLAs and commitment...