Customer Service Specialist

Job description

Description Summary: Reporting to the Customer Service Lead, the Customer Service Specialist – receives and processes sales orders, component recommendation and price quotations, inventory research and coordination with internal business areas, ensuring customer satisfaction, while performing services to resolve problems and answer customer questions. Essential Functions & Responsibilities: This list of functions and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time. - Answer incoming phone calls. - Quote stock levels, lead times and pricing on Catalog Products. - Gather appropriate information from customers to create customer accounts in current business system. - Entry of the customer order into the current business system, along with Return Authorizations when necessary. - Track shipments and provide customers with estimated delivery times. - Process sales orders via phone, fax, and e-mail into current business system. - Provide heavy communication between the customer, engineering, and the internal business area(s) to ensure customer satisfaction. - Assist in the resolution...