Concierge

Job description

Benefits: HUALAPAI PREFERENCE Position: Concierge – Tour Counter Department: Grand Canyon West Classification: Non-Exempt Salary Range: NE1W Supervisor: Tour Counter Supervisor Disclaimer: Position Description is not meant to encompass all aspects of position, other duties may be assigned. Position Summary: Sells tour selections and tickets to Grand Canyon West visitors. Accepts cash and credit payments and makes change appropriately. Answers all questions concerning tour packages, pricing, schedules, location, etc. Keeps daily sales reports of tours sold and cash received. Ensures outstanding customer service for guests and acts as a Hualapai ambassador. Knowledge and Abilities: - Free uniforms - Paid time off - Ability to interact with guests and tour groups and provide prompt, outstanding customer service while selling tour packages. - Ability to understand questions being asked and provide detailed information regarding tour options. - Ability to utilize ticketing software. - Ability to handle high volume cash and credit transactions and follow cash handling policies and procedures. - Ability to communicate in a clear, concise manner, even when tour counter is busy. - Ability t...