IT Help Desk Technician

Job description

Mspark is a pioneering data & marketing technology company that bridges the gap between targeted marketing and real-world impact. We specialize in creating seamless, omni-channel experiences for consumers. Our platform integrates cutting-edge digital advertising across display, video, CTV, Meta, Google and DOOH with sophisticated, data-driven direct mail campaigns. We help the world’s top brands create a cohesive customer journey that drives measurable results online and offline. About the role: The Help Desk Technician is a member of the IT Help Desk supporting all Mspark employees at all facilities with Level 1 and Level 2 technical support within the ticketing system. Common technical support duties include answering telephones, communicating with clients, diagnosing hardware and software malfunctions, troubleshooting problems, managing hardware and company applications. Location- onsite: Hours- Monday to Friday 8-5pm (some on call work) What you'll do: - Serve as the first contact for customers who need technical assistance via the phone, email or in person. - Troubleshoot, diagnose, and resolve technical hardware and/or software issues on PC, Mac and Mobile devices. - Work as...