Technical Solutions Consultant, gTech Ads Customer Support

Job description

Minimum qualifications: - Bachelor’s degree or equivalent practical experience. - 3 years of experience in either system design or in one programming language (Java, C++, Python, etc.). - 3 years of experience in technical troubleshooting, and managing internal/external partners or customers. Preferred qualifications: - Experience working in technical product, cloud support, quality engineering, or SRE. - Experience in business analysis to conduct analytics, develop dashboards, and make recommendations. - Experience in technical troubleshooting or customer support in a tech organization. Customer-facing experience translating technical concepts and solutions to non-technical and executive audiences. - Experience in Display/Demand Gen/YouTube Ads. - Problem solving experience to develop strategic perspectives on customer-focused solutions. A customer-first and empathetic mindset, and ability to own end to end experience and solutions. - Demonstrated ability to work well in an environment with people from all backgrounds, solve problems, and think critically. About the job: gTech Ads is responsible for all support and media and technical services for customers big and small across ou...