Client Support Advisor

Job description

We exist to create positive change for people and the planet. Join us and make a difference too! Job Title: Client Support Advisor: Location: Milton Keynes, United Kingdom: Work Model: Hybrid, with 3 days working from the office Contract Type: Fixed-Term Contract (1 year) Purpose of the Role: You’ll be the first point of contact for our clients, the person who turns questions into solutions and positive experiences. If you enjoy solving problems and building relationships, this is a role where you’ll genuinely make a difference. You’ll support both internal and external clients, handling a wide range of queries and taking real ownership of issues through to resolution and helping to deliver a seamless, professional, and high-quality client experience. Key Responsibilities: Client Support & Communication: Handling incoming calls and emails from clients, delivering a professional and friendly service Acting as the first point of contact and resolving queries at the first opportunity wherever possible Proactively contacting clients to resolve requests and provide updates Problem Solving & Ownership: Taking full ownership of client queries, including complaints or concerns, through to...